Airline Air Malta
Air Malta is an airline based in Malta, offering flights to over 38 destinations worldwide. Committed to providing a magical experience for its customers, it offers a wide range of services to make travellers' lives easier. You can enjoy the flight pass, car hire, or the option to pre-order your lunch or dinner menu. A real boon for passengers seeking travel and relaxation.
How to get a refund for a flight with Air Malta?
If you need to change or cancel your ticket for personal reasons, make sure to check the carrier's fare conditions in advance. Air Malta offers Business class tickets that allow you to change the time or date of your flight. Please note that not all tickets are eligible for a refund. The Business Freedom ticket allows you to modify your ticket as you wish and obtain a refund in case of cancellation.
What are my rights in case of flight disruption with Air Malta?
The EC 261 regulation established by the European Union allows passengers affected by a delay, cancellation, or overbooking to receive compensation.
What is the compensation amount?
It's important to know that the amount of your compensation will depend on the duration and distance of the journey.
Below are the compensation amounts you may be entitled to. These can still vary depending on the type of flight issue encountered (delay, cancellation, overbooking, etc.).
- For a flight of 1,500 km or less: you may be entitled to €125 for a delay of less than 2 hours or €250 for a delay of 2 hours or more.
- For an intra-European Union flight of more than 1,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
- For a flight outside the European Union between 1,500 and 3,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
- For a flight outside the European Union of more than 3,500 km: you may be entitled to €300 for a delay of less than 2 hours or €600 for a delay of more than 4 hours.
EC 261 regulation and the flights concerned
To enable passengers on cancelled, delayed, or overbooked flights to receive compensation, the European Union has implemented the EC 261 regulation. There are two situations where the regulation automatically applies:
- Travellers whose departure airport is located in the European Union can claim compensation in the event of a flight delay or cancellation, regardless of the airline's nationality or destination.
- Travellers from a non-EU country whose final destination and airline are located in the European Union.
Strikes within Air Malta
Strikes by airline staff may entitle you to compensation. The EC 261 regulation only covers strikes by the airline and not those by airport staff.
Compensation for a flight delay with Air Malta
If your flight has been delayed during its journey, you may be entitled to compensation.
To qualify, there must be a delay of more than 3 hours at an airport in the European Union.
The EC 261 regulation applies only to flights where the delay is due to specific conditions for which the airline is responsible.
Request compensation for a cancelled flight with Air Malta
The EC 261 regulation states that your flight cancellation must occur less than 14 days before departure.
If your flight is cancelled, the airline must offer you an alternative flight or provide a full refund of your ticket. If you board the alternative flight, your fixed compensation is calculated based on the flight distance and the estimated delay at arrival. The compensation amount can be up to €600.
Overbooking with Air Malta
In the event of flight overbooking, you may be entitled to compensation.
Note, to be eligible for compensation, you must not be among the volunteers who agree not to board.
The amount of compensation depends on the length of the journey.
- For a flight up to 1,500 km, you may be entitled to a maximum of €250.
- For a flight between 1,500 and 3,500 km, you may be entitled to a maximum compensation of €400.
- For an EU flight over 1,500 km, the maximum compensation amount is €400.
- For a journey between the European Union and a non-EU country, you can receive up to €600 in compensation.
Our advice in case of a problem during a flight with Air Malta?
To have a complete claim, remember to keep the following documents:
- Booking documents: ticket reservation, e-ticket, purchase invoice for the airline ticket.
- Boarding pass (email, SMS, or paper).
- Receipts and tickets for purchases made while waiting at the airport.
- Request a delay or cancellation certificate from the airline.
Delayed helps you in case of disruption with Air Malta
A flight can experience disruptions that affect the quality of your journey. This may include a delay, cancellation, or overbooking of your flight. If this happens to you, know that you may be entitled to compensation from the airline. To assist you with the administrative process, Delayed will handle all the steps to secure your future compensation. Simply send us all the documents and start planning your next trip.