Copenhagen Airport
With over 60 airlines, 121 destinations worldwide, and 3 terminals, Copenhagen Airport is a key hub for travellers. Each year, more than 23 million passengers choose this airport to start their holiday journey.
Access and services at Copenhagen Airport
Copenhagen Airport is accessible by bus, train, or metro. You can also drive there and use a secure car park to leave your vehicle for the duration of your trip.
While waiting for your flight, you can take advantage of the many services available to travellers. The shops offer a chance to pick up holiday souvenirs, and the restaurants let you sample Danish cuisine.
Your rights at Copenhagen Airport
Air travel can sometimes be disrupted, affecting the quality of your flight. You might experience a delay, a cancellation, or overbooking. These disruptions entitle you to compensation as outlined in EC Regulation 261. This regulation aims to protect travellers who have faced inconveniences during their flight.
Compensation amounts
If your flight has experienced one of the following disruptions : a delay, a cancellation, or overbooking, you can submit a compensation claim to the airline. The compensation amount depends on several factors, including the distance of the journey and its duration.
Below are the compensation amounts you may be entitled to.
- For a flight of 1,500 km or less: you may be entitled to €125 for delays under 2 hours or €250 for delays of 2 hours or more.
- For an intra-European Union flight over 1,500 km: you may be entitled to €200 for delays under 2 hours or €400 for delays of 3 hours or more.
- For a non-European Union flight between 1,500 and 3,500 km: you may be entitled to €200 for delays under 2 hours or €400 for delays of 3 hours or more.
- For a non-European Union flight over 3,500 km: you may be entitled to €300 for delays under 2 hours or €600 for delays over 4 hours.
Copenhagen Airport: which flights are covered by the European regulation?
EC Regulation 261 protects travellers who have experienced a disruption (delay, cancellation, or overbooking) on their flight. There are currently two scenarios where EC Regulation 261 automatically applies , allowing you to receive compensation.
- Passengers whose arrival airport is within the European Union can claim compensation for delays or cancellations, regardless of the airline's nationality or destination.
- Passengers departing from a non-European Union country, but whose final destination and airline are within the European Union.
Strike at Copenhagen Airport
Airline staff strikes are among the situations that may entitle you to compensation from the airline. If a delay or cancellation occurs due to an airline staff strike, you may receive compensation. Note that EC Regulation 261 does not cover airport staff strikes and does not provide for compensation in such cases.
Compensation for a flight delay at Copenhagen Airport
If your flight was delayed and affected your arrival or boarding time, you may be entitled to compensation. The European Union's EC Regulation 261 allows you to file a claim and receive compensation. Be aware that the regulation specifies the conditions under which compensation is possible. There must be a delay of more than 2 hours at an EU airport.
It is important to note that EC Regulation 261 covers only flights delayed due to specific conditions such as a technical fault or operational issue for which the airline is responsible. Extraordinary circumstances do not qualify for compensation.
Claiming compensation for a cancelled flight at Copenhagen Airport
If your flight was cancelled, you can submit a compensation claim to your airline. To be eligible for this compensation, the cancellation must have occurred less than 14 days before departure. The law assumes that passengers did not have enough time to find an alternative solution following the flight cancellation.
In the event of a flight cancellation, the airline must offer you an alternative flight or a full refund of your ticket. If you choose to take the alternative flight, your fixed compensation will be calculated based on the flight distance and the estimated delay upon arrival. The compensation amount can be up to €600 per passenger. Note that the compensation amount varies depending on the delay duration and flight distance.
Overbooking at Copenhagen Airport
Some airlines practice overbooking , also known as overselling. This means the airline has sold more tickets than there are seats available on the flight. If this happens to you, you can submit a compensation claim.
Note, to be eligible for compensation, you must not be one of the volunteers who agree not to board.
- The compensation amount depends on the journey length. For a flight up to 1500 km, you may be entitled to a maximum of €250.
- For a flight between 1500 and 3500 km, you may be entitled to a maximum compensation of €400.
- For an EU flight over 3500 km, the maximum compensation is €400, and €600 for a journey between the EU and a non-EU country.
What to do in case of a problem during a flight at Copenhagen Airport?
Have you experienced a disruption on your flight that altered your boarding or arrival time? You should know that you can submit a compensation claim as provided by EC Regulation 261. To ensure a complete claim, remember to keep the documents listed below.
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed supports you in case of flight disruption at Copenhagen Airport
For many passengers, air travel means adventure and new experiences. If you've experienced a delay, cancellation, or overbooking, don't worry, you can submit a compensation claim. EC Regulation 261 allows you to receive compensation for the inconvenience caused. To assist you in this process, Delayed will handle all the administrative tasks on your behalf to secure your compensation. You don't need to worry about anything; just send us all the necessary documents. Once your claim is approved, you'll receive your compensation and can plan your next flight from Copenhagen Airport.