No-win-no-fee
Full transparency
You pay nothing until you are compensated. Our commission, 25% amicably and 40% in court, is charged only in case of success and remains below the market average. No hidden fees, no advance payment.
The best French flight compensation service
- 50 000 +
- Air passengers helped since 2023
- +4,5 M €
- In eligible compensation claimed thanks to us
- 98%
- Average success rate on our cases
- 25%
- Amicable commission only if compensation is obtained
Why trust us
Our commitments to every passenger
Our approach is based on three concrete commitments: full transparency on commissions, deep expertise in European Regulation EC 261/2004, and support that does not stop at the airline’s first refusal.
Air law
Air passenger law expertise
We master Regulation EC 261/2004 and its case law. When an airline invokes "extraordinary circumstances" to refuse, we know when it is valid and when it is not.
Persistence
Always by your side
We do not give up after the first refusal. If the airline does not pay, we handle every necessary recourse. You are supported end to end until you obtain what you are owed.
How we are paid
A simple model: if you win, we win.
No filing fees, no subscription, no advance payment. You owe us nothing until the compensation is paid into your account. That is our model, without exception.
Our guarantee
You pay nothing until you are compensated.
0€
Claim
0€
If we fail
Amicable
For a direct settlement with the airline
25%
Of the compensation obtained
Charged only after the money is actually paid into your account.
Below the market average (30 to 35%)
Legal action
If the airline refuses and we take legal action
40%
Of the compensation obtained
All legal costs are covered by us, you pay nothing extra.
No advance payment, no lawyer fees charged to you
Human + technological expertise
An approach combining legal rigour and technology
Delayed.co relies on proprietary technology designed to analyse, qualify and defend every compensation request accurately. Our platform combines human expertise and automation within a framework controlled by our teams.
Certified flight data
All our decisions rely on flight data verified through official sources. This traceability helps establish the cause of a delay or cancellation with certainty and build a strong case against the airline.
Artificial intelligence
Our models analyse each situation against Regulation EC 261/2004 and applicable case law. They help qualify eligibility quickly and identify the strongest arguments to defend the case.
Verified customer reviews
The passengers we supported say it better than we do
Reviews are checked by Avis Vérifiés, an independent third party. All reviews are displayed; we do not select testimonials.
“After 2 years, I was surprised to receive an email from Delayed saying I had received my compensation. Incredible, they are super persistent! I recommend them!!”
Translated from French
“Excellent handling of the claim with information provided throughout the process. The financial compensation was exactly as announced. Total satisfaction.”
Translated from French
“Hello, thank you for the work done that allowed me to be compensated following the cancellation of the Lufthansa flight. Best regards”
Translated from French
“Very satisfied with delayed.co. The app is well made for submitting documents and the follow-up is very professional.”
Translated from French
Our team
A French team serving your rights
In 2023, Jérémie Peiro, Alexandre Lecomte and Loïc Barault started from a simple observation: European Regulation EC 261/2004 protects air passengers, but it is still too little known. Many travellers give up after an airline refusal or because the claim process is complex.
Delayed.co was created to make these rights more accessible: air law expertise, end-to-end handling and technology designed to automate repetitive steps, reduce costs and defend every case better.
Legal identity & transparency
- Legal form
- Delayed SAS
- Founded in 2023
- SIREN
- 922 674 809
- R.C.S. Nantes
- Share capital
- 1 000 100 €
- Fully paid up
- Registered office
- 1 rue Le Nôtre
- 44000 Nantes, France
FAQ
Your questions, our clear answers
Is Delayed.co reliable? Is this a scam?
Delayed.co is a French company registered with the R.C.S. of Nantes under SIREN 922 674 809, founded in 2023. The service is regularly cited by BFM TV, Le Figaro, Le Point and Europe 1. Our rating on Verified Reviews is 4.8/5 based on more than 1,200 reviews verified by an independent third-party organization. No fees are charged until you are compensated: this is our main commitment.
Why use Delayed.co rather than doing the steps myself?
You can claim compensation directly from the airline. However, in the majority of cases, airlines refuse, citing "extraordinary circumstances", or do not respond. Delayed.co is familiar with EC Regulation 261/2004 and its case law, has certified flight data, and can take the case to court if necessary, at no additional cost to you. In 2023, a passenger acting alone won in less than 30% of cases. With Delayed, this rate exceeds 98%.
What is Delayed.co’s commission?
Our commission is 25% excluding VAT at the amicable stage and 40% excluding VAT if court action is required, deducted only after the compensation is paid into your account. No advance payment, no administration fees, no subscription. The 25% commission is below the market average of 30% to 35%. At the legal stage, the 40% includes all lawyer and procedural costs: you pay nothing else.
Are there any hidden fees or advances to pay?
No. Delayed.co operates on a strict no-win-no-fee model: you pay nothing until your compensation is obtained and paid. If we fail, you owe us nothing, neither administrative costs nor fees. Our commission is taken directly from the airline's payment, never billed separately.
On what legal basis does Delayed.co operate?
Delayed.co operates on the basis of Regulation (EC) No 261/2004 of the European Parliament and of the Council, which establishes the rights of air passengers in the event of a delay of more than 3 hours, cancellation, denied boarding or missed connection on flights departing from or destined for the European Union. Flat-rate compensation varies from €250 to €600 depending on the distance of the flight.
What happens if the airline refuses?
When an airline refuses, it often cites “extraordinary circumstances” (weather, strike, technical issue). Delayed.co analyzes whether these arguments are admissible under Regulation EC 261/2004 and European case law. If the refusal is not justified, we take the matter to court: all legal and procedural costs are covered by us, you pay nothing extra.
How long does a claim take with Delayed.co?
The average processing time is 2 to 4 months at the amicable stage and can take up to 12 months if legal proceedings are required. This timeframe depends mainly on the airline’s responsiveness and the complexity of the case. We keep you informed at every stage, so you do not have to follow up yourself.
What documents do I need to provide to open a file?
To check your eligibility, all you need is your reservation number and your flight number. To complete the file, we will ask you for your boarding pass (or e-ticket) and proof of identity. Everything is done online, without paperwork. Our AI then automatically retrieves certified flight data from official sources.