Brussels Airport
A major hub for travellers worldwide, Brussels Airport features two terminals that enable you to reach over 170 destinations in Europe, as well as in Africa and America. More than 20,000 employees work daily at Brussels Airport to ensure every passenger has a unique and pleasant experience.
Services offered during your visit to Brussels Airport
Brussels Airport offers numerous ways to access it. Secure parking allows you to drive and park your car for the duration of your stay. You can also reach the airport by public transport or via the airport's official taxi service. The unlimited Wi-Fi service lets you listen to music or prepare for your arrival at your holiday destination.
While waiting for your boarding, you can enjoy the many services available at the airport. These include a restaurant, a bar, or one of the numerous shops.
Your rights at Brussels Airport
Flying is a dream for many travellers. However, disruptions can occur on your flight. These might include a delay, a cancellation or overbooking. If you find yourself in one of these situations, be aware that EC Regulation 261 allows you to claim compensation. Note that certain conditions must be met to receive this compensation.
The amount of compensation
Under EC Regulation 261, the European Union provides passengers who have experienced a delay, cancellation, or overbooking on their flights with the opportunity to receive financial compensation. The amount of compensation can vary depending on the length and duration of the journey.
Below are the compensation amounts you may be entitled to.
- For a flight of 1,500 km or less: you may be entitled to compensation of €125 for less than 2 hours delay or €250 for 2 hours delay or more.
- For an intra-European Union flight of more than 1,500 km: you may be entitled to €200 compensation for less than 2 hours delay or €400 for 3 hours delay or more.
- For a flight outside the European Union of 1,500 to 3,500 km: you may be entitled to €200 compensation for less than 2 hours delay or €400 for 3 hours delay or more.
- For a flight outside the European Union of more than 3,500 km: you may be entitled to €300 compensation for less than 2 hours delay or €600 for more than 4 hours delay.
Which flights are covered by Regulation 261/2004?
EC Regulation 261 strictly governs the conditions under which you can receive financial compensation following a delay, cancellation, or overbooking of your flight. There are two situations where the regulation automatically applies.
- Travellers whose arrival airport is located in the European Union can claim compensation in case of a delay or cancellation of a flight, regardless of the airline's nationality or destination.
- Travellers coming from a non-European Union country, but whose final destination and airline are located in the European Union.
Strike at Brussels Airport
If you experienced a disruption during your flight, you may be eligible for financial compensation.
Among the situations that allow you to receive compensation, are airline staff strikes. Note that EC Regulation 261 states that only airline strikes give you the right to compensation. Note, airport staff strikes are not covered by EC Regulation 261 and do not entitle you to compensation.
Compensation for a flight delay at Brussels Airport
In the event of a delay on your flight at Brussels Airport, you may be entitled to compensation. Note that this requires a delay of more than 2 hours at an airport in the European Union. You can then make a claim.
EC Regulation 261, established by the European Union, only covers delays resulting from specific conditions for which the airline is responsible. This could be due to a technical fault or an operational issue. Extraordinary circumstances generally do not qualify for compensation.
Request compensation for a cancelled flight at Brussels Airport
In the event of a cancelled flight at Brussels Airport, you can request compensation for the inconvenience caused. This applies if the cancellation is announced less than 14 days before the departure date. The regulation considers that travellers did not have sufficient time to find an alternative solution.
If your flight is cancelled, the airline must offer you an alternative flight or a full refund of your ticket. If you choose to board the alternative flight, your fixed compensation will be calculated based on the flight distance and the estimated delay upon arrival. This amount can be up to €600 per passenger.
Overbooking at Brussels Airport
Some airlines operating at Brussels Airport may practice overbooking or overselling. This means they have sold more tickets than available seats. If you are unable to board, you are entitled to compensation.
Note that volunteers who agree not to board are not entitled to this compensation.
- The amount of compensation depends on the length of the journey. For a flight up to 1,500 km, you may be entitled to a maximum of €250
- For a flight between 1,500 and 3,500 km, you may be entitled to a maximum compensation of €400
- For an EU flight over 3,500 km, the maximum compensation is €400 and €600 for a journey between the European Union and a non-EU country.
What to do in case of a problem during a flight at Brussels Airport?
To prepare your claim, it is important to keep all documents that can prove the disruption. Here is our checklist:
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruption at Brussels Airport
If your flight was disrupted (delay, cancellation or overbooking) affecting your travel conditions, you may be entitled to compensation. Under certain conditions, EC Regulation 261 allows you to receive financial compensation. Delayed and its team handle all the administrative procedures for you. From start to finish, you have nothing to worry about. You just need to plan your next flight from Brussels while waiting to receive your compensation.