London Heathrow Airport
With over 61 million passengers in 2022 and 5 terminals, London Heathrow Airport is a major hub for travellers seeking adventure.
London Heathrow Airport
Located 24 km west of London, the airport is accessible by bus, train, and car. Secure parking facilities allow passengers to park their vehicles safely. The airport offers numerous services to travellers, including shops and restaurants where you can enjoy typical English cuisine. You can also take advantage of high-quality services such as lounge areas for relaxation or porter services for your luggage. Free Wi-Fi is perfect for listening to music or watching films in peace before your boarding time.
What are your rights as air passengers at London Heathrow Airport?
During a flight, you may encounter several disruptions that affect the quality of your journey. These could include a delay, a cancellation or overbooking. The EC 261 regulation established by the European Union allows you to claim compensation if a disruption occurs on your flight.
What is the amount of compensation?
If during your flight you experienced a delay, a cancellation or overbooking, you may be entitled to compensation as provided by the EC 261 regulation. The compensation amount paid by the airline varies depending on the duration and distance of the flight.
Below are the compensation amounts you may be entitled to.
- For a flight of 1,500 km or less: you may be entitled to €125 for a delay of less than 2 hours or €250 for a delay of 2 hours or more.
- For an intra-European Union flight of more than 1,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
- For a flight outside the European Union between 1,500 and 3,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
- For a flight outside the European Union of more than 3,500 km: you may be entitled to €300 for a delay of less than 2 hours or €600 for a delay of more than 4 hours.
What types of incidents are covered by European regulations when using London Heathrow Airport?
The European Union established the EC 261 regulation to protect travellers affected by a delay, a cancellation or overbooking on their flight. There are currently two scenarios where the regulation applies automatically.
- Passengers whose arrival airport is located in the European Union can claim compensation in case of a delay or cancellation of a flight, regardless of the airline's nationality or destination.
- Passengers departing from a non-EU country but whose final destination and airline are located in the European Union.
What to do in case of a strike by London Heathrow Airport staff?
If during your flight you experience a strike by airline staff resulting in a delay or cancellation, you can submit a compensation claim to the airline. Note that strikes by airport staff are not covered by the EC 261 regulation and do not entitle you to compensation.
Can you be compensated if your flight departing from London Heathrow is delayed?
A flight delay by an airline allows you to submit a compensation claim to the airline. Indeed, the EC 261 regulation stipulates that passengers on a delayed flight can file a claim to receive financial compensation. Note that the regulation states that there must be a delay of more than 2 hours at an EU airport to qualify for financial compensation.
The EC 261 regulation applies only in cases where the delay is due to specific conditions (a technical fault or operational issue) for which the airline is responsible. Extraordinary circumstances do not entitle you to compensation.
What are your rights if your flight departing from London is cancelled?
If your flight is cancelled, you can submit a financial compensation claim to the airline. The EC 261 regulation strictly governs the conditions under which you can make your claim. The cancellation must occur less than 14 days before departure. The regulation considers that passengers have not had sufficient time to find an alternative solution to the cancellation of their flight.
In the event of a flight cancellation, the airline must offer you an alternative flight or a full refund of your ticket. If you choose to board the alternative flight, your fixed compensation is calculated based on the flight distance and the estimated delay upon arrival. The compensation amount can be up to €600 per passenger.
What to do in case of overbooking?
Some airlines practice overbooking, also known as overselling. This means more tickets have been sold than there are seats available on the plane. If you find yourself in this situation, you can submit a compensation claim to the airline.
Note that to be eligible for compensation, you must not be one of the volunteers who agree not to board.
- The compensation amount depends on the length of the journey. For a flight up to 1500 km, you may be entitled to a maximum of €250.
- For a flight between 1500 and 3500 km, you may be entitled to a maximum compensation of €400.
- For an EU flight over 3500 km, the maximum compensation is €400, and €600 for a journey between the EU and a non-EU country.
What to do in case of a problem during a flight at London Heathrow Airport?
If your flight has experienced a delay, a cancellation or overbooking, you can submit a compensation claim to the airline. To properly compile your case, it is advisable to keep all the following documents:
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruption at London Heathrow Airport
A flight is an ideal opportunity to explore the London area. However, you may encounter disruptions that affect the quality of your trip. These could include a delay, a cancellation or overbooking. The EC 261 regulation allows you to receive financial compensation as reimbursement. Delayed and its team handle all the administrative procedures on your behalf to obtain your compensation. All you need to do is send the necessary documents. Once you receive your compensation, you can start planning your next trip from London Heathrow Airport.