Prague Airport
Recognised as the most important airport in the Czech Republic, Prague Airport is easily accessible whether by car, taxi, or public transport. Within the airport, you can enjoy numerous services such as Wi-Fi access, car hire, and cash machines. The Prague Airport museum offers a chance to learn more about Czech culture while you wait.
Which flights are covered by EC 261?
The EC 261 regulation compensates passengers whose flight has been cancelled, delayed, or overbooked.
The regulation automatically applies in the following cases:
- Travellers whose arrival airport is within the European Union can claim compensation, regardless of the airline's nationality or destination.
- Travellers whose final destination and airline are within the European Union.
What is the amount of compensation granted?
The amount of compensation provided by EC 261 varies depending on the distance and duration of the delay.
Below are the compensation amounts you may be entitled to.
- For a flight within the European Union, compensation ranges from 250 to 400 euros.
- For a flight outside the European Union, compensation ranges from 400 to 600 euros.
What happens in the event of strikes at Prague Airport?
Airline staff strikes entitle you to receive compensation. However, EC 261 does not provide compensation for airport staff strikes.
Your rights to compensation for a flight delay at Prague Airport
If your flight has been delayed and it is a delay of more than two hours at an airport within the European Union, you may be entitled to compensation as provided by EC 261. The delay must be due to specific conditions such as a technical fault for which the airline is responsible.
Claim compensation for a cancelled flight at Prague Airport
To obtain compensation following a cancellation of your flight, it must be announced less than 14 days before the departure date. The compensation can be up to 600 euros per passenger.
Overbooking at Prague Airport: what compensation?
If the airline has sold more tickets than available seats and your flight is overbooked, you may be entitled to financial compensation. Note, you must not be one of the volunteers who agree not to board.
What to do in case of a flight issue at Prague Airport?
In the event of disruptions (delay, cancellation or overbooking) on your flight, make sure to keep the following documents:
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight.
- Boarding pass (email, SMS, or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruption at Prague Airport
Have you experienced a cancellation, a delay or an overbooking of your flight? EC 261 allows for compensation for passengers. Delayed will handle the claim on your behalf. All you need to do is plan your next trip while waiting to receive your compensation.