Rome-Fiumicino Airport
With its 4 terminals, Rome-Fiumicino Airport offers you access to over 270 destinations worldwide.
Rome-Fiumicino Airport: a major tourist hub
Each year, over 50 million travellers pass through the airport to embark on their holiday journeys. The airport is located 32 km southwest of Rome by the sea. It is easily accessible by car, public transport, or taxi. While waiting, you can enjoy the many services available within the facility. Food enthusiasts will relish the opportunity to sample Italian culinary specialties at one of the airport's many restaurants. For souvenirs, the airport shops are filled with little treasures waiting for you. The airport also offers Wi-Fi, cash machines, and currency exchange offices. Take advantage of your time at Rome-Fiumicino to enjoy Italy's culinary and cultural treasures before boarding your flight.
Your rights when travelling from Rome-Fiumicino Airport
Air travel can involve several disruptions that may affect the quality of your journey. These can include a delay, a cancellation , or overbooking. The EC 261 regulation allows passengers affected by a flight disruption to receive, under certain conditions, a financial compensation.
What compensation can you claim in case of a flight issue?
In the event of a cancellation, delay , or overbooking , you may be entitled to compensation to make up for the inconvenience caused. The amount of compensation paid by the airline depends on the length of the journey and the duration of the delay.
Below are the compensation amounts you may be entitled to.
- For a flight of 1,500 km or less: you may be entitled to compensation of €125 for less than 2 hours delay or €250 for 2 hours delay or more.
- For an intra-European Union flight of more than 1,500 km: you may be entitled to €200 compensation for less than 2 hours delay or €400 for 3 hours delay or more.
- For a non-European Union flight of 1,500 to 3,500 km: you may be entitled to €200 compensation for less than 2 hours delay or €400 for 3 hours delay or more.
- For a non-European Union flight of more than 3,500 km: you may be entitled to €300 compensation for less than 2 hours delay or €600 for more than 4 hours delay.
EC 261 Regulation: what types of flights are covered?
The European Union has implemented the EC 261 regulation to protect passengers on flights that have experienced a delay, cancellation , or overbooking. There are two situations where the regulation automatically applies, allowing you to receive compensation.
- Travellers whose arrival airport is located in the European Union can claim compensation in case of a flight delay or cancellation, regardless of the airline's nationality or destination.
- Travellers coming from a non-European Union country, but whose final destination and airline are located in the European Union.
The case of strike at Rome-Fiumicino Airport
A strike by airline staff leading to a delay or cancellation entitles you to compensation. Indeed, the EC 261 regulation states that strikes by airline employees may entitle you to potential compensation.
Strikes by airport staff are not covered by the EC 261 regulation and do not entitle you to compensation.
Flight delay at Rome-Fiumicino Airport
In the event of a delay on your flight, you may be entitled to compensation from the airline. This compensation is governed by the EC 261 regulation , which stipulates that there must be a delay of more than 2 hours at an airport in the European Union to be eligible for financial compensation.
Please note, the EC 261 regulation only applies to delays resulting from specific conditions for which the airline is responsible (such as a technical fault or operational issue). Extraordinary circumstances do not entitle you to compensation.
Cancelled flight at Rome-Fiumicino Airport
If your flight is cancelled, the EC 261 regulation established by the European Union allows you to receive financial compensation. To claim your compensation, it is essential that your flight was cancelled less than 14 days before the departure date.
If your flight is cancelled, the airline must offer you an alternative flight or a refund of your ticket. If you board the alternative flight, your fixed compensation is calculated based on the flight distance and the estimated delay upon arrival. The compensation amount can be up to €600 per passenger.
Overbooked flight at Rome-Fiumicino Airport
Overbooking or overselling means that more tickets have been sold than there are seats available on the flight. In other words, you cannot board due to lack of space. If your flight is overbooked, the EC 261 regulation allows you to receive financial compensation. Please note, to be eligible for compensation, you must not be one of the volunteers who agree not to board.
- The amount of compensation depends on the length of the journey. For a flight up to 1500 km, you may be entitled to a maximum of €250.
- For a flight between 1500 and 3500 km, you may be entitled to a maximum compensation of €400.
- For an EU flight over 3500 km, the maximum compensation is €400, and €600 for a journey between the European Union and a non-EU country.
What to do in case of a problem during a flight from Rome-Fiumicino Airport?
If you experience a delay, cancellation , or if your flight is overbooked, be aware that you can file a compensation claim as provided by the EC 261 regulation. To properly prepare your case, make sure to keep the documents listed below.
- Booking documents: ticket reservation, e-ticket, purchase invoice of the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets related to your purchases while waiting at the airport
- :do: Request a delay or cancellation certificate from the airline
Delayed helps you enforce your rights in case of issues departing from Rome-Fiumicino Airport
A flight can be a wonderful experience, but disruptions can occur. These may include a delay, cancellation , or overbooking. The EC 261 regulation allows you to receive financial compensation to offset the inconvenience caused. To assist you in obtaining your compensation, Delayed takes care of preparing the case for you and also handles the claim with the airline. All you need to do is prepare for your next flight from Rome-Fiumicino while waiting to receive your compensation.