Airline Kenya Airways
Kenya Airways is an airline based in Kenya that serves over 51 destinations worldwide. Each year, more than 3 million passengers choose this airline for their travels. The airline is committed to providing quality service, which is why it continues to modernise its fleet over the years and boasts some of the most advanced aircraft in Africa.
How to get a refund for a flight with Kenya Airways?
Airlines are not obliged to refund customers who wish to cancel or change their flight tickets. However, the airline's terms and conditions may include clauses regarding changes to your tickets. Some of the airline's offers will allow you to make changes to your booking. Be aware that cancellation fees may apply. For more information, it is advisable to contact the airline directly.
What are your rights in case of flight disruption with Kenya Airways?
A flight can experience disruptions that affect your journey. This could be a delay, a cancellation, or overbooking. If these situations occur during your journey, you may be entitled to compensation as provided by EC Regulation 261.
What will be the amount of my compensation?
The amount of your compensation depends on the distance of the journey and the length of the delay.
Below are the compensation amounts you may be entitled to. These can vary depending on the type of flight issue encountered (delay, cancellation, overbooking, etc.).
- For a flight of 1,500 km or less: you may be entitled to €125 for a delay of less than 2 hours or €250 for a delay of 2 hours or more.
- For an intra-European Union flight of more than 1,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
- For a flight outside the European Union of 1,500 to 3,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
- For a flight outside the European Union of more than 3,500 km: you may be entitled to €300 for a delay of less than 2 hours or €600 for a delay of more than 4 hours.
Which flights are covered by EC Regulation 261?
The EC Regulation 261 was established by the European Union to protect and compensate travellers affected by a delay, cancellation, or overbooking of their flight.
There are currently two situations where EC Regulation 261 automatically applies and allows for compensation.
- Travellers whose departure airport is located in the European Union can claim compensation for a delayed or cancelled flight, regardless of the airline's nationality or destination.
- Travellers coming from a non-EU country, but whose final destination and airline are located in the European Union.
What happens in the event of a Kenya Airways airline strike?
Airline staff strikes allow you to claim compensation from the carrier. Note, EC Regulation 261 does not apply to airport staff strikes.
What is the compensation for a flight delay with Kenya Airways?
If your flight is delayed, affecting your arrival or departure time, you may be entitled to compensation. However, the delay must be more than 3 hours at a European Union airport.
It should be noted that EC Regulation 261 applies only to flights where the delay is due to specific conditions. Extraordinary circumstances do not allow for compensation claims.
Can I get compensation for a cancelled flight with Kenya Airways?
If your flight is cancelled, you may receive financial compensation from the airline. This is applicable if the cancellation occurs less than 14 days before departure.
If your flight is cancelled, the airline must offer you an alternative flight or provide a full refund of your ticket. If you take the alternative flight, your compensation is calculated based on the flight distance and the estimated delay upon arrival. The compensation amount can be up to €600.
What happens in the event of overbooking with Kenya Airways?
Overbooking is a practice where the airline sells more tickets than there are seats available on the flight. This situation entitles you to compensation.
Note, to claim compensation, you must not be one of the volunteers who agree not to board.
The amount of compensation depends on the distance of the journey.
- For a flight up to 1,500 km, you may be entitled to a maximum of €250.
- For a flight distance between 1,500 and 3,500 km, you may be entitled to a maximum compensation of €400.
- For an EU flight over 1,500 km, the maximum compensation amount is €400.
- For a non-EU journey over 3,500 km, you can receive €600 in compensation.
What to do in case of a problem during a flight with Kenya Airways?
To properly file your claim, make sure to keep the following documents:
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket.
- Boarding pass (email, SMS, or paper).
- Receipts and tickets related to your purchases while waiting at the airport.
- Request a delay or cancellation certificate from the airline.
Delayed assists you in case of disruption with Kenya Airways
A cancellation, delay, or overbooking of your flight? Be aware that EC Regulation 261 allows you to claim compensation from the airline. Delayed takes care of all the administrative procedures on your behalf.