Madrid Adolfo-Suárez Airport
Handling over 70 million passengers annually, Adolfo-Suárez Airport connects to destinations worldwide through its terminals.
Madrid Adolfo-Suárez Airport, an international-level hub
Madrid's Adolfo-Suárez Airport is located 12 km from the city centre and is accessible by public transport, taxi, and car. The airport is served by the metro as well as a rail line. Active since the 1930s, this airport is notably home to the logistics base of the airline Iberia.
Secure parking is available on-site, allowing you to leave your vehicle for the duration of your trip. While waiting in the terminal, you can enjoy numerous services offered to travellers, such as Wi-Fi access, souvenir shops, and many restaurants where you can explore Spanish cuisine. As a major hub for many travellers, Madrid Airport and the various airlines present allow you to discover Spain's hidden treasures.
What are your rights when departing from Madrid's Adolfo-Suárez Airport?
During your flight, several disruptions may occur. These can include a delay, cancellation, or overbooking. Such issues, which can affect the quality of your flight, entitle you to compensation from the airline. Indeed, EC 261 regulation protects and compensates travellers who have experienced a disruption on their flight.
What are the compensation criteria in case of disruption?
If you have experienced a disruption on your flight, whether it be a delay, cancellation, or overbooking, you may be entitled to compensation. The amount of this compensation can vary depending on the length and duration of your flight.
Below are the compensation amounts you may be entitled to.
- For a flight of 1,500 km or less: you may be entitled to €125 for delays under 2 hours or €250 for delays of 2 hours or more.
- For an intra-European Union flight over 1,500 km: you may be entitled to €200 for delays under 2 hours or €400 for delays of 3 hours or more.
- For a non-European Union flight between 1,500 and 3,500 km: you may be entitled to €200 for delays under 2 hours or €400 for delays of 3 hours or more.
- For a non-European Union flight over 3,500 km: you may be entitled to €300 for delays under 2 hours or €600 for delays over 4 hours.
Which flights departing from Madrid's Adolfo-Suárez Airport are covered by EC 261 regulation?
The European Union has implemented EC 261 regulation to protect and compensate passengers who have experienced a disruption (delay, cancellation, or overbooking) on their flight. EC 261 regulation applies automatically and allows you to obtain compensation in the following two cases:
- Travellers whose arrival airport is located within the European Union can claim compensation for a delayed or cancelled flight, regardless of the airline's nationality or destination.
- Travellers from a non-European Union country, but whose final destination and airline are within the European Union.
Cases of strikes at Madrid's Adolfo-Suárez Airport
If your flight has been disrupted (delayed or cancelled) due to an airline staff strike, EC 261 regulation allows you to claim compensation.
Note, EC 261 regulation does not cover airport staff strikes and does not allow for compensation.
Your flight departing from Madrid's Adolfo-Suárez Airport is delayed, what should you do?
If you have experienced a flight delay that affected your departure or arrival time, you may be entitled to compensation as provided by EC 261 regulation. However, it is important to note that the legislation outlines the conditions under which you can obtain compensation. There must be a delay of more than 2 hours at an airport within the European Union.
EC 261 regulation applies only to flights delayed due to specific conditions such as a technical fault or operational issue for which the airline is responsible.
Extraordinary circumstances do not allow for compensation claims.
Flight cancelled at Madrid's Adolfo-Suárez Airport, what are your rights as a traveller?
In the event of a flight cancellation, you can file a claim with the airline to obtain compensation. To receive your compensation, the cancellation must have occurred less than 14 days before departure. The regulation considers that passengers did not have sufficient time to find an alternative solution following the flight cancellation.
In case of cancellation, the airline must offer you an alternative flight or a full refund of your ticket. If you board the alternative flight, your fixed compensation will be calculated based on the distance of the flight and the estimated delay upon arrival. The compensation amount can be up to €600 per passenger. Note that the compensation amount varies depending on the length of the delay and the distance of the flight.
Flight overbooked at Madrid's Adolfo-Suárez Airport, are you entitled to compensation?
During your flight, you may experience overbooking. This is a practice where the airline has sold more tickets than there are seats available on the flight. If this happens to you, EC 261 regulation allows you to make a compensation claim.
Note, to be eligible for compensation, you must not be among the volunteers who agree not to board.
- The compensation amount depends on the length of the journey. For a flight up to 1,500 km, you may be entitled to a maximum of €250.
- For a flight between 1,500 and 3,500 km, you may be entitled to a maximum compensation of €400.
- For an EU flight over 3,500 km, the maximum compensation is €400, and €600 for a journey between the European Union and a non-EU country.
What to do in case of a problem during a flight at Madrid's Adolfo-Suárez Airport?
Have you experienced a delay, cancellation, or overbooking of your flight? EC 261 regulation allows you to file a compensation claim with the responsible airline. To have a complete claim, remember to keep the documents listed below.
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets related to your purchases while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed guides and assists you in case of flight disruption at Madrid's Adolfo-Suárez Airport
Flying is a dream for many passengers seeking adventure. However, several disruptions can occur during your journey, such as a delay, cancellation, or overbooking. If you find yourself in one of these situations, know that EC 261 regulation allows you to obtain compensation for the inconvenience caused. Delayed assists you by handling the administrative procedures so you can receive your compensation. You don't have to worry about anything, just send us all the necessary documents. Once your claim is approved, you will receive your compensation and can plan your next flight from Madrid's Adolfo-Suárez Airport.