Thessaloniki Airport
Located in Greece, 13 km from the city of Thermi, Thessaloniki Airport is easily accessible by car, taxi, or public transport. With over 84 destinations across more than 29 countries, the airport is a key hub for travellers worldwide. While waiting for your flight, take the opportunity to explore the rich Greek culture with the many restaurants and souvenir shops at the airport.
Which flights are covered by EC 261 regulation?
The European Union established the EC 261 regulation to compensate passengers whose flights have been delayed, cancelled or overbooked.
The regulation automatically applies in the following cases:
- Passengers whose arrival airport is located in the European Union can claim compensation, regardless of the airline's nationality or destination.
- Passengers whose final destination and airline are located in the European Union.
What is the amount of compensation granted?
The amount of your compensation varies depending on the distance and the estimated delay duration.
Below are the compensation amounts you may be entitled to.
- For a flight within the European Union, compensation ranges from 250 to 400 euros.
- For a flight outside the European Union, compensation ranges from 400 to 600 euros.
What happens in the event of strikes at Thessaloniki Airport?
Only strikes by airline staff entitle you to compensation. An airport staff strike does not entitle you to compensation.
Flight delay at Thessaloniki Airport and compensation
To receive compensation as specified by EC 261 regulation, there must be a delay of more than two hours at an airport within the European Union. The delay must also result from specific conditions, such as a technical fault for which the airline is responsible.
Claiming compensation for a cancelled flight at Thessaloniki Airport
If your flight is cancelled less than 14 days before the departure date, you may be entitled to compensation of up to 600 euros.
Overbooking at Thessaloniki Airport
If your flight is overbooked and you are unable to board, you may also be entitled to compensation.
Note, you must not be one of the volunteers who agree not to board.
What to do in case of a flight issue at Thessaloniki Airport?
In the event of disruptions to your flight, make sure to keep the following documents to support your claim.
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed supports you in case of flight disruption at Thessaloniki Airport
If your flight has been delayed, cancelled, or overbooked, EC 261 regulation allows you to claim compensation. Delayed handles all the procedures on your behalf. You only need to prepare for your next trip while waiting to receive your compensation.