Zagreb Airport
With over 3 million travellers each year, Zagreb Airport is the largest in Croatia. It is easily accessible by car, public transport, or taxi. Inside the airport, you'll find souvenir shops where you can discover little treasures to take home. The restaurants and food outlets offer travellers the chance to explore Croatia's culinary delights.
Which flights are covered by EC 261?
The EC 261 regulation is designed to protect and compensate travellers whose flight has been delayed, cancelled or overbooked. The regulation automatically applies in the following cases:
- Travellers whose arrival airport is located in the European Union can claim compensation, regardless of the airline's nationality or destination.
- Travellers whose final destination and airline are located in the European Union.
What is the amount of compensation you can claim in case of an issue?
The amount of compensation varies depending on the distance of the journey and the estimated delay duration.
Below are the compensation amounts you may be entitled to.
- For a flight within the European Union, compensation ranges from 250 to 400 euros.
- For a flight outside the European Union, compensation ranges from 400 to 600 euros.
What happens in the event of strikes at Zagreb Airport?
The EC 261 regulation only applies to airline staff strikes. Strikes by airport staff do not qualify for compensation.
Compensation for a flight delay at Zagreb Airport
If your flight is delayed by more than two hours at an airport in the European Union, you may be entitled to compensation. The delay must be due to specific circumstances for which the airline is responsible.
Claiming compensation for a cancelled flight at Zagreb Airport
If your flight is cancelled less than 14 days before the departure date, you may be entitled to compensation. The compensation amount can be up to €600 per passenger.
What to do in case of overbooking at Zagreb Airport?
If your flight is overbooked and you cannot board, you may be entitled to compensation from the airline. Note, you must not be one of the volunteers who agree not to board.
What to do in case of a flight issue at Zagreb Airport?
To properly prepare your compensation claim, make sure to keep the documents listed below.
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruption at Zagreb Airport
Have you experienced a disruption on your flight? Whether it's a delay, cancellation or overbooking, you may be entitled to compensation. Delayed handles the claim process to secure your compensation. You don't have to do or worry about anything.