Bilbao Airport
With over 5 million passengers in 2018, Bilbao Airport is a major hub in northern Spain and the Basque Country. Known for its terminal designed by Santiago Calatrava, the airport also boasts numerous shops and restaurants where you can enjoy the delights of Spanish cuisine.
Which flights are covered by EC 261 regulation?
The European Union's EC 261 regulation aims to protect and compensate passengers who experience a cancellation, delay, or overbooking of their flight. The regulation automatically applies in the following cases:
- Travellers arriving at an airport within the European Union can claim compensation, regardless of the airline's nationality or the destination.
- Travellers whose final destination and airline are located within the European Union.
What is the amount of compensation?
In the event of a delay, cancellation, or overbooking, you may be entitled to compensation from the airline.
Below are the compensation amounts you may be entitled to.
- For a flight within the European Union, compensation ranges from 250 to 400 euros
- For a flight outside the European Union, compensation ranges from 400 to 600 euros.
Compensation varies based on the length of the journey and the estimated delay duration.
What happens in the event of strikes at Bilbao Airport?
The EC 261 regulation states that only strikes by airline staff entitle passengers to compensation. A strike by airport staff does not qualify for compensation.
Compensation for a flight delay at Bilbao Airport
If you experience a delay of more than three hours at an airport within the European Union, you may be entitled to compensation. Additionally, the delay must be due to specific conditions such as a technical fault for which the airline is responsible.
Claiming compensation for a cancelled flight at Bilbao Airport
The flight cancellation must be announced less than 14 days before the departure date to qualify for compensation. The compensation amount can be up to €600 per traveller.
Overbooking at Bilbao Airport
In the event of a overbooked flight, you may be entitled to compensation. Note, you must not be among the volunteers who agree not to board.
What to do in case of a flight issue at Bilbao Airport?
Make sure to keep the following documents to submit your compensation claim.
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruption at Bilbao Airport
Have you experienced a delay, cancellation, or overbooking of your flight? Delayed will handle your claim process to secure your compensation. All you need to do is provide us with the necessary documents and plan your next trip.