Cologne/Bonn Airport
With over 9 million passengers annually, Cologne Bonn Airport is easily accessible by car, taxi, or public transport. It serves more than 130 destinations through its two terminals. Travellers passing through will enjoy exploring the rich German culture in the airport's numerous shops and restaurants.
Which flights are covered by the European regulation?
The EC 261 regulation allows passengers to claim compensation for flights that have been delayed, cancelled, or overbooked. The regulation automatically applies in the following cases:
- Passengers arriving at an airport within the European Union can claim compensation, regardless of the airline's nationality or destination.
- Passengers whose final destination and airline are within the European Union.
What compensation amount can you claim?
Below are the compensation amounts you may be entitled to.
- For a flight within the European Union, compensation ranges from €250 to €400.
- For a flight outside the European Union, compensation ranges from €400 to €600.
The compensation amount varies based on the distance of the journey and the length of the delay.
The case of strikes at Cologne/Bonn Airport
In the event of airline staff strikes affecting your flight, you may be eligible for compensation. If it is an airport staff strike, EC 261 does not provide for compensation.
Compensation for a flight delay at Cologne/Bonn Airport
Was your flight delayed ? There must be a delay of more than two hours at an airport within the European Union to qualify for compensation. The delay must be due to specific conditions such as a technical fault for which the airline is responsible.
Compensation for a cancelled flight at Cologne/Bonn Airport
To receive compensation for a cancellation, EC 261 regulation states that the cancellation must occur less than 14 days before departure. The compensation amount can be up to €600 per passenger.
Overbooking at Cologne/Bonn Airport
If the airline has sold more tickets than available seats and your flight is overbooked, you may be entitled to compensation from the carrier. Note, you must not be one of the volunteers who agree not to board.
Which documents should you keep in case of a flight issue at Cologne/Bonn Airport?
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruption at Cologne/Bonn Airport
Has your flight experienced a delay, cancellation, or overbooking? The EC 261 regulation allows you to claim financial compensation. Delayed takes care of the claim process on your behalf. You don't need to worry about anything. Just prepare for your next flight while waiting to receive your compensation.