Reykjavik-Keflavik Airport
Reykjavik-Keflavik Airport is Iceland's main airport, located 50 km from the city of Reykjavik. Each year, over 10 million passengers pass through this airport to explore destinations worldwide. The airport has a terminal with 2 levels, open continuously throughout the day and evening. While waiting to board, you can enjoy numerous shops for souvenir shopping.
Flights governed by EC 261 regulation
The EC 261 regulation was established by the European Union to protect and compensate passengers whose flights have been delayed, cancelled or overbooked.
The regulation automatically applies in the following cases:
- Passengers departing from an airport located in the European Union can claim compensation, regardless of the airline's nationality or the destination.
- Passengers whose final destination and airline are located in the European Union.
What is the compensation amount in case of disruption?
In the event of a delay, cancellation or overbooking, your compensation depends on the length of the journey and the estimated delay.
Below are the compensation amounts you may be entitled to.
- For a flight within the European Union, compensation ranges from 125 to 400 euros.
- For a flight outside the European Union, compensation ranges from 200 to 600 euros.
Compensation for strikes at Reykjavik-Keflavik Airport
Only airline staff strikes entitle you to compensation. Strikes by airport staff do not qualify for compensation.
Compensation for flight delays at Reykjavik-Keflavik Airport
If a flight is delayed by more than three hours at an airport within the European Union, you may be entitled to compensation. The delay must be due to specific conditions (a technical fault) for which the airline is responsible.
Compensation for flight cancellations at Reykjavik-Keflavik Airport
Is your flight cancelled ? If the cancellation occurs less than 14 days before the departure date, the compensation amount can be up to €600 per passenger.
Compensation for overbooked flights at Reykjavik-Keflavik Airport
In the event of an overbooked flight, you may be entitled to compensation. Note, you must not be one of the volunteers who agree not to board.
What to do in case of a flight issue at Reykjavik-Keflavik Airport?
In case of delay, cancellation, or overbooking of your flight, remember to keep the following documents to support your claim.
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket.
- Boarding pass (email, SMS, or paper).
- Receipts and tickets for purchases made while waiting at the airport.
- Request a delay or cancellation certificate from the airline.
Delayed assists you in case of flight disruption at Reykjavik-Keflavik Airport
Is your flight delayed, cancelled, or overbooked? EC 261 regulation allows you to receive compensation. Delayed will handle the compensation claim with the airline on your behalf. All you need to do is plan your next holiday.