Tenerife South Airport

Tenerife South Airport, also referred to as Reina Sofía, is the busiest modern international airport in Spain. Each year, over 9 million passengers pass through, flying with one of the 150 airlines operating there. Easily accessible by both public transport and car, the airport offers a wide range of services. While waiting to board, you can enjoy Spanish specialities at the many airport restaurants.

exterior of tenerife airport

Flights covered by EC 261 regulation

The EC 261 regulation protects and compensates passengers affected by a delay, cancellation, or overbooking. The EC 261 regulation automatically applies in the following cases:

  • Passengers departing from an airport located in the European Union can claim compensation, regardless of the airline's nationality or destination.
  •  Passengers whose final destination and airline are located within the European Union.

What is the compensation amount under EC 261 regulation?

The EC 261 regulation allows you to claim compensation (in cases of delay, cancellation, or overbooking). The amount varies depending on the flight distance and the length of the delay.

  • For flights within the European Union, compensation ranges from €125 to €400.
  •  For flights outside the European Union, compensation ranges from €200 to €600.

Compensation for strikes at Tenerife South Airport

EC 261 regulation does not provide compensation for disruptions caused by airport staff strikes. Only airline staff strikes entitle you to compensation.

Compensation for delays at Tenerife South Airport

If your flight is delayed by more than 3 hours, you may be entitled to compensation. The delay must be due to circumstances for which the airline is responsible.

Compensation for cancellations at Tenerife South Airport

To claim compensation for a flight cancellation, the cancellation must have occurred less than 14 days before the departure date.

Compensation for overbooking at Tenerife South Airport

If your flight is overbooked, you may be eligible for compensation as per EC 261 regulation. Note, you must not be one of the volunteers who agreed not to board.

interior of tenerife airport

What to do in case of flight issues at Tenerife South Airport?

In the event of a disruption (delay, cancellation, or overbooking) on your flight, make sure to keep the following items: 

  • Booking documents: ticket reservation, e-ticket, and purchase invoice for the flight.
  •  Boarding pass (email, SMS, or paper).
  •  Receipts and tickets for purchases made while waiting at the airport. 
  •  Request a delay or cancellation certificate from the airline.

Delayed assists you in case of flight disruption at Tenerife South Airport 

If you've experienced a delay, cancellation, or overbooking, don't worry. Delayed will support you in your claim against the airline. We handle all the administrative procedures on your behalf. All you need to do is plan your next flight while waiting to receive your compensation.