Turin Airport
Located north of Turin, Sandro-Pertini Turin-Caselle Airport is accessible by car, taxi, and public transport. With its single three-storey terminal, it serves numerous international destinations. Within the airport, many shops and restaurants are available to help you pass the time while waiting for your flight.
Which flights are covered by the European Union's EC 261 regulation?
The EC 261 regulation aims to protect and compensate passengers who have experienced a delay, cancellation, or overbooking of their flight. The legislation automatically applies in the following cases:
- Travellers whose departure airport is located in the European Union can claim compensation, regardless of the airline's nationality or the destination.
- Travellers whose final destination and airline are located in the European Union.
What is the compensation amount provided by the EC 261 regulation?
In the event of a delay, cancellation, or overbooking, you can submit a compensation claim to your airline.
Below are the compensation amounts you may be entitled to.
- For a flight within the European Union, compensation ranges from 125 to 400 euros.
- For a flight outside the European Union, compensation ranges from 200 to 600 euros.
The compensation amount varies depending on the distance of the journey and the length of the delay.
What happens in the event of a strike?
Strikes by airline staff entitle you to compensation. However, EC 261 does not provide compensation for strikes by airport staff.
What happens in the event of a flight delay at Turin Airport?
Is your flight delayed? If it is delayed by more than three hours at an airport in the European Union, you may be entitled to compensation. The delay must be due to specific conditions such as a technical fault for which the airline is responsible.
What happens in the event of flight cancellation?
To receive compensation following a flight cancellation, it must have been made less than 14 days before departure. The compensation amount can be up to €600 per traveller.
What happens in the event of overbooking?
If the airline has sold more tickets than available seats and your flight is overbooked, you can submit a claim and receive compensation. Be careful not to be among the volunteers who agree not to board.
What to do in case of a flight issue at Turin Airport?
In the event of disruptions to your flight, keep the following documents:
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket.
- Boarding pass (email, SMS, or paper).
- Receipts and tickets for purchases made while waiting at the airport.
- Request a delay or cancellation certificate from the airline.
Delayed assists you in the event of flight disruption at Turin Airport
Delayed is here to help you throughout the year to obtain your compensation following a delay, cancellation, or overbooking of your flight. From A to Z, we take care of everything on your behalf.