Helsinki Airport
With its two terminals and three runways, Helsinki Airport provides over 20 million passengers with the opportunity to travel worldwide. Offering 114 destinations across more than 40 countries, the airport is a must-visit for both novice and seasoned travellers. With a wide range of services such as restaurants, shops, Wi-Fi access, and secure parking, the airport, located just a few kilometres from the capital, allows you to enjoy Finnish culture while waiting for your flight.
Which flights are covered by EC 261?
The EC 261 regulation entitles passengers affected by a cancellation, delay or overbooking to compensation. The regulation automatically applies in the following cases :
- Travellers whose arrival airport is located within the European Union can claim compensation, regardless of the airline's nationality or destination.
- Travellers whose final destination and airline are located within the European Union.
What compensation amount can you claim?
In cases of delay, cancellation or overbooking of your flight, the compensation amount may vary depending on the distance of the journey and the length of the delay.
Below are indicative compensation amounts:
- For a flight within the European Union, compensation ranges from 250 to 400 euros.
- For a flight outside the European Union, compensation ranges from 400 to 600 euros.
Strikes at Helsinki Airport
The EC 261 regulation only covers airline staff strikes. In the event of an airport staff strike, you cannot claim compensation under EC 261.
Compensation for a flight delay at Helsinki Airport
In the event of a delay of more than two hours at an airport within the European Union, you may be entitled to compensation. The delay must be due to specific circumstances such as a technical fault for which the airline is responsible.
Claiming compensation for a cancelled flight at Helsinki Airport
To receive compensation for a flight cancellation , the cancellation must be announced less than 14 days before the departure date. You can receive up to €600 in compensation per passenger.
Overbooking at Helsinki Airport
If your flight is overbooked and you are unable to board, you may be entitled to compensation. Note, you must not be one of the volunteers who agree not to board.
Which documents should you keep in case of flight issues at Helsinki Airport?
- Booking documents: ticket reservation, e-ticket, purchase receipt for the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruptions at Helsinki Airport
Have you experienced a delay, cancellation or overbooking affecting your flight schedule? You may be entitled to compensation. Delayed will handle the claim on your behalf. All you need to do is prepare for your next flight departing from Helsinki.