Porto Airport
Porto Airport is located in Maia and offers travellers flights to destinations worldwide. Each year, over 13 million passengers use this airport, benefiting from numerous services such as shops and restaurants. The airport is accessible by car, public transport, or taxi.
Which flights are covered by EC 261 regulation?
The EC 261 regulation provides compensation for travellers whose flights have been cancelled, delayed or overbooked. The regulation automatically applies in the following cases :
- Travellers arriving at an airport located in the European Union can claim compensation, regardless of the airline's nationality or the destination
- Travellers whose final destination and airline are located in the European Union.
What is the amount of compensation provided by the European regulation?
The amount of compensation under the EC 261 regulation depends on the flight distance and the estimated delay duration.
Below are the indicative compensation amounts:
- For a flight within the European Union, compensation ranges from 250 to 400 euros
- For a flight outside the European Union, compensation ranges from 400 to 600 euros.
Can I be compensated for strikes at Porto Airport?
The EC 261 regulation and compensation apply only in the case of an airline staff strike. No compensation is provided for an airport staff strike.
Can I receive compensation for a flight delay at Porto Airport?
If your flight is delayed by more than two hours at an airport in the European Union, you may be entitled to compensation. The delay must be due to specific conditions (a technical fault) for which the airline is responsible.
Is it possible to claim compensation for a cancelled flight at Porto Airport?
If your flight was cancelled less than 14 days before the departure date, you can receive up to €600 in compensation per traveller.
Overbooking at Porto Airport: what are your rights?
If your flight is overbooked and you cannot board because your seat is unavailable, you may be entitled to compensation. Note, you must not be among the volunteers who agree not to board.
Which documents should you keep in case of a flight issue at Porto Airport?
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruption at Porto Airport
The EC 261 regulation allows you to claim compensation if your flight is cancelled, delayed or overbooked. Delayed will handle the claim with the airline on your behalf. You only need to focus on preparing for your next flight departing from Porto.