ASL Airlines Airline
ASL Airlines is a French airline based at Paris-Charles de Gaulle Airport. Founded in 1991, the airline operates a fleet of 15 aircraft. It offers flights to destinations such as Algeria and Morocco. With numerous offers available, especially on its website, passengers can choose the ticket that best suits their needs.
How to get a refund for a flight with ASL Airlines?
For personal reasons, you may need to change or cancel your booking. ASL Airlines allows you to make changes to your flight ticket and even obtain a refund in case of cancellation. Be aware that depending on the type of ticket purchased, cancellation fees may apply. The Flex ticket allows you to cancel or modify your booking without incurring any fees.
What are your rights in the event of flight disruption with ASL Airlines?
In the event of a delay, cancellation, or overbooking of your flight, you may be entitled to compensation as outlined by EC Regulation 261.
What is the amount of financial compensation?
The amount of your compensation depends on several factors, including the distance of the journey and the length of the delay.
Below are the compensation amounts you may be entitled to.
- For flights of 1,500 km or less: you may be entitled to €125 for delays of less than 2 hours or €250 for delays of 2 hours or more.
- For intra-European Union flights over 1,500 km: you may be entitled to €200 for delays of less than 2 hours or €400 for delays of 3 hours or more.
- For flights outside the European Union between 1,500 and 3,500 km: you may be entitled to €200 for delays of less than 2 hours or €400 for delays of 3 hours or more.
- For flights outside the European Union over 3,500 km: you may be entitled to €300 for delays of less than 2 hours or €600 for delays of more than 4 hours.
Which flights are covered by EC Regulation 261?
EC Regulation 261 aims to compensate passengers who experience flight disruptions (delay, cancellation, or overbooking). Two situations automatically entitle passengers to compensation.
- Passengers arriving at an airport within the European Union can claim compensation for delays or cancellations, regardless of the airline's nationality or destination.
- Passengers departing from a non-EU country, but whose final destination and airline are within the European Union.
Is compensation possible in the event of a strike?
EC Regulation 261 allows you to claim compensation if your flight is affected by an airline staff strike.
Note that EC Regulation 261 does not cover airport staff strikes and does not allow for compensation.
Is compensation possible in the event of a flight delay?
If your flight is delayed, you may be entitled to compensation from the airline. The delay must be more than 2 hours at an airport within the European Union.
EC Regulation 261 applies only if the delay is due to specific circumstances (such as a technical fault or operational issue) for which the airline is responsible.
Is compensation possible in the event of a flight cancellation?
In the event of a cancelled flight, you may be entitled to compensation as provided by EC Regulation 261. The cancellation must occur less than 14 days before departure to qualify for compensation. The legislation assumes passengers did not have sufficient time to find an alternative solution.
The airline must offer you an alternative flight or a full refund of your ticket. If you take the alternative flight, your fixed compensation is calculated based on the flight distance and the estimated delay upon arrival. Compensation can be up to €600 per passenger.
Is compensation possible in the event of overbooking?
If you experience overbooking on your flight, you may be entitled to compensation. Overbooking occurs when more tickets are sold than there are seats available on the flight.
Note that to claim compensation, you must not be one of the volunteers who agree not to board.
- The amount of compensation depends on the flight distance. For flights up to 1,500 km, you may be entitled to a maximum of €250.
- For flights between 1,500 and 3,500 km, you may be entitled to a maximum compensation of €400.
- For EU flights over 3,500 km, the maximum compensation is €400, and €600 for flights between the EU and a non-EU country.
Our advice if you encounter issues with the airline
If your journey is disrupted by a delay, cancellation, or overbooking, remember to keep the documents listed below.
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket.
- Boarding pass (email, SMS, or paper).
- Receipts and tickets for purchases made while waiting at the airport.
- Request a delay or cancellation certificate from the airline.
Flight disruption with ASL Airlines? Delayed can assist you
Air travel can be an adventure that includes disruptions such as delays, cancellations, or overbooking. Be aware that these situations may entitle you to compensation. Delayed assists you by handling all the administrative steps to secure your compensation.