Airline Luxair Tour
Founded in 1961, the airline Luxair Tour offers a wide range of packages and themed holidays to its travellers. Committed to providing quality service to its customers, the airline takes care of passenger assistance and ensures a fast and comprehensive service. You can enjoy the LUXiclub for children or take advantage of the gift card offering a 10% discount.
Can I get a refund for a Luxair Tour ticket?
Airlines do not automatically allow you to get a refund for your ticket in the event of a cancellation. To know the refund policy, you need to check the fare conditions or general terms and conditions. However, some tickets not only allow you to change your flight times but also potentially obtain a refund. On its website, it is stated that refunds are only possible for fly FLEX tickets and changes are only possible for business class, FLEX, and PLUS tickets.
What are my rights in case of disruptions with Luxair Tour?
If during your flight you experienced a disruption such as a delay, cancellation or overbooking, you may be entitled to compensation. Indeed, under certain conditions, passengers on a disrupted flight are entitled to claim compensation for the inconvenience caused, as provided by EC Regulation 261.
What is the amount of compensation received?
The amount depends on the duration and distance of the journey.
Below are the compensation amounts you may be entitled to.
- For a flight of 1,500 km or less: you may be entitled to compensation of €125 for less than 2 hours delay or €250 for 2 hours delay or more.
- For an intra-European Union flight of more than 1,500 km: you may be entitled to €200 compensation for less than 2 hours delay or €400 for 3 hours delay or more.
- For a non-European Union flight of 1,500 to 3,500 km: you may be entitled to €200 compensation for less than 2 hours delay or €400 for 3 hours delay or more.
- For a non-European Union flight of more than 3,500 km: you may be entitled to €300 compensation for less than 2 hours delay or €600 for more than 4 hours delay.
EC Regulation 261
EC Regulation 261 legally and strictly governs the conditions under which a traveller can obtain compensation following a disruption (delay, cancellation, or overbooking).
- Travellers whose arrival airport is located in the European Union can claim compensation in case of flight delay or cancellation, regardless of the nationality of the airline or destination.
- Travellers coming from a non-European Union state, but whose final destination and airline are located in the European Union.
Is compensation possible in case of an airline strike?
Strikes by the airline's staff may entitle you to compensation. EC Regulation 261 only covers strikes by the airline and not those by airport staff.
Is compensation possible in case of a flight delay?
In case of a flight delay, EC Regulation 261 allows you to make a claim with the airline and receive compensation. For this, there must be a delay of more than 2 hours at an airport in the European Union.
EC Regulation 261 only applies to flights delayed due to specific conditions, such as a technical fault or operational issue for which the airline is responsible.
Is compensation possible in case of Luxair Tour flight cancellation?
EC Regulation 261 states that the cancellation of your flight must occur less than 14 days before departure to be eligible for compensation
If your flight is cancelled, the airline must offer you an alternative flight or provide a full refund of your ticket. If you board the alternative flight, your flat-rate compensation is calculated based on the flight distance and the estimated delay upon arrival. The compensation amount can be up to €600 .
Is compensation possible in case of Luxair Tour flight overbooking?
Compensation is possible if your flight is overbooked and you can no longer board the plane. Note, to be eligible for compensation, you must not be among the volunteers who agree not to board.
- The compensation amount depends on the length of the journey. For a flight up to 1,500 km, you may be entitled to a maximum of €250.
- For a flight between 1,500 and 3,500 km, you may be entitled to compensation of up to €400.
- For an EU flight over 3,500 km, the maximum compensation amount is €400, and €600 for a journey between the European Union and a non-EU state.
What to do in case of issues at the airport?
Has your flight experienced a disruption (delay, cancellation or overbooking)? You should know that you can obtain compensation for the inconvenience caused. To have a complete claim, remember to keep the following documents:
- Booking documents: ticket reservation, e-ticket, purchase invoice for the airline ticket.
- Boarding pass (email, SMS, or paper).
- Receipts and tickets for your purchases while waiting at the airport.
- Request a delay or cancellation certificate from the airline.
Delayed helps you in case of disruption with the airline Luxair Tour
All year round, Delayed assists you by handling all the steps to obtain your compensation. Have you experienced a delay, cancellation, or overbooking? Contact us as soon as possible to receive your compensation.