Paris-Charles de Gaulle Airport

Located 26 kilometres northeast of Paris, Charles de Gaulle Airport is regarded as one of the largest airports in Europe, handling over 57 million passengers annually. To provide the best customer experience for all travellers, the airport employs over 570,000 people across more than 3 hectares of space. With over 40,000 flights monthly and 8 terminals, the airport serves more than 111 destinations with over 175 airlines.

Flight Information Board at Paris Charles de Gaulle Airport

Services offered by Paris-Charles de Gaulle Airport 

The airport offers numerous services such as free unlimited Wi-Fi and secure mobile charging. The Pathé Aeroville cinema with its 13 screens, along with 170 shops and restaurants, allows you to relax and enjoy French cuisine during your time at the airport. To enable travellers from around the world to fully benefit from its facilities,  expansion work has been undertaken to increase the platform's capacity to accommodate over 120 million passengers. Accessible by car, public transport, and a free shuttle service, Paris Charles de Gaulle Airport offers an unforgettable experience to start your holiday in France or abroad. 

 Your rights at Paris-Charles de Gaulle Airport 

Have you experienced a disruption on your flight departing from or arriving at Paris-Charles De Gaulle? Be aware that in the event of a delay, cancellation, or overbooking, you can enforce your rights. Under certain conditions, travellers on a disrupted flight can submit a compensation claim to the airline. The compensation amount may vary depending on your situation.

 Compensation amounts

EC Regulation 261 provides that passengers whose flights have been disrupted may be entitled to compensation. The disruptions eligible for claims include: 

  • a delay
  • a cancellation
  • overbooking

The amount of your compensation depends on the duration of the journey and the distance travelled.

Below are the different amounts you may be entitled to based on your situation. 

  • For a flight of 1,500 km or less: you may be entitled to €125 for a delay of less than 2 hours or €250 for a delay of 2 hours or more.
  •  For an intra-European Union flight of more than 1,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
  •  For a flight outside the European Union of 1,500 to 3,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
  •  For a flight outside the European Union of more than 3,500 km: you may be entitled to €300 for a delay of less than 2 hours or €600 for a delay of more than 4 hours.
Inside Paris Charles de Gaulle Airport

Which flights does EC Regulation 261 cover?

The European Union established EC Regulation 261 to protect and compensate travellers who have experienced a disruption (delay or cancellation). There are two scenarios where the regulation automatically applies.

  • Travellers whose departure airport is located in the European Union can claim compensation for a delay or cancellation, regardless of the airline's nationality or destination.
  •  Travellers arriving from a non-EU country but whose destination and airline are located in the European Union.

Strike at Paris-Charles de Gaulle Airport 

In the event of a strike by airline staff , you can submit a compensation claim as stipulated by EC Regulation 261. Note that only strikes by airline staff entitle you to compensation. If the strike involves airport staff, EC Regulation 261 does not apply. 

Compensation for a flight delay at Paris-Charles de Gaulle Airport 

If your flight has been delayed, you can submit a refund claim. EC Regulation 261 states that if a delay of more than 2 hours occurs at an EU airport, travellers can request compensation.

EC Regulation 261 covers flights delayed due to specific conditions such as a technical fault or operational issue for which the airline is responsible. "Extraordinary" circumstances do not entitle you to compensation.   

Claiming compensation for a cancelled flight at Paris-Charles de Gaulle Airport 

If you wish to claim compensation following a flight cancellation, certain criteria must be met.

Indeed, EC Regulation 261 only applies if the airline informs you of the cancellation less than 14 days before departure. It assumes that passengers do not have sufficient time to find an adequate solution.

If your flight is cancelled, the airline must offer you an alternative flight or provide a full refund of your ticket. If you choose to take the alternative flight, your flat-rate compensation will be calculated based on the flight distance and the estimated delay at the arrival airport. You may then be eligible for compensation of up to  €600 per traveller. Your compensation depends on the distance travelled and the length of the delay.

Overbooking at Paris-Charles de Gaulle Airport 

Airlines may sometimes overbook or oversell seats, meaning they have sold more seats than available. If you are affected by this practice, you may be entitled to compensation.

Note that you must not be one of the volunteers who agree not to board to claim compensation.

  • The compensation amount depends on the length of the journey. For a flight up to 1,500 km, you may be entitled to a maximum of €250.
  •  For a flight between 1,500 and 3,500 km, you may be entitled to a maximum compensation of €400.
  •  For an EU flight over 3,500 km, the maximum compensation is €400, and €600 for a journey between the EU and a non-EU country.

What to do in case of a problem during a flight at Paris-Charles de Gaulle Airport?

Disruptions can be numerous during a flight. To ensure your refund request is as complete as possible, keep the following documents: 

  • Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
  •  Boarding pass (email, SMS, or paper)
  •  Receipts and tickets for purchases made while waiting at the airport
  •  Request a delay or cancellation certificate from the airline

 Delayed assists you in case of flight disruption at Paris-Charles de Gaulle Airport 

Has your flight been delayed, cancelled, or overbooked? Don't worry, Delayed and its team of professionals are here to assist you with your compensation claims all year round. We handle all the administrative formalities so you have nothing to worry about. Once the claim is submitted and approved, you will be notified and receive your compensation. All that's left is to plan your next flight departing from or arriving at Paris-Charles de Gaulle.