Hamburg Airport
Located 8 km north of Hamburg city centre, the airport has been operational since 1912. You can travel to over 118 destinations across 38 countries. Hamburg Airport has two terminals serving approximately 18 million passengers annually. Whether you need Wi-Fi access, secure parking, or want to explore the numerous shops and restaurants, the airport offers a wide range of services to keep you occupied while waiting to board.
Which flights are covered by EC Regulation 261 ?
The EC Regulation 261 was established by the European Union to compensate passengers affected by a delay, cancellation or overbooking. It automatically applies in the following cases:
- Travellers whose arrival airport is located within the European Union can claim compensation, regardless of the airline's nationality or destination.
- Travellers whose final destination and airline are located within the European Union.
What amount of compensation can you receive?
The EC Regulation 261 entitles you to compensation which varies depending on the distance of the journey and the length of the delay.
- For flights within the European Union, compensation ranges from 250 to 400 euros.
- For flights outside the European Union, compensation ranges from 400 to 600 euros.
What happens in the event of a strike at Hamburg Airport?
EC Regulation 261 does not provide compensation for disruptions caused by airport staff strikes. Only airline staff strikes entitle you to compensation.
Compensation for a flight delay at Hamburg Airport
If your flight is delayed by more than 2 hours, you may be entitled to compensation. The delay must be due to circumstances for which the airline is responsible.
Claiming compensation for a cancelled flight at Hamburg Airport
To receive compensation for a flight cancellation , the cancellation must have occurred less than 14 days before the departure date. The compensation amount can be up to €600.
Overbooking at Hamburg Airport
If the airline has sold more tickets than there are seats available and your flight is overbooked, you may be entitled to compensation. Note that you must not be among the volunteers who agree not to board.
What to do in case of a flight issue at Hamburg Airport?
In the event of a disruption to your flight, make sure to keep the following items:
- Booking documents: ticket reservation, e-ticket, purchase receipt for the flight ticket
- Boarding pass (email, SMS or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruptions at Hamburg Airport
Has your flight experienced a delay, cancellation or overbooking ? Don't worry, Delayed takes care of all the administrative procedures for you. Simply prepare for your next journey departing from Hamburg while waiting for your compensation.