Lisbon Airport
Located 7 km from the historic centre, Lisbon Airport has two terminals and serves over 30 million passengers annually to more than 103 international destinations.
Lisbon Airport: the largest airport in the country
This is the largest airport in Portugal, and while waiting for your flight, you can explore the many services available to passengers. Whether it's shops or restaurants, you'll find everything you need to pass the time and discover Portugal's cultural treasures while enjoying typical dishes. The airport offers travellers free Wi-Fi service, allowing you to listen to or watch your favourite film before taking off to your destination. The airport is accessible by public transport as well as by car. Secure parking facilities allow you to leave your vehicle for the duration of your stay.
Your rights at Lisbon Airport
A flight is an opportunity for many travellers to explore the world. However, certain disruptions may occur during your journey. These could be a delay, a cancellation, or overbooking. The European Union's EC 261 regulation aims to protect and compensate passengers affected by a disruption to their flight. To receive this compensation, certain conditions must be met.
Compensation amounts
If you experienced any disruptions during your flight resulting in a delay or cancellation, you may be entitled to compensation from the airline. The amount of your compensation depends on both the duration and the distance of the journey.
Below are the compensation amounts you may be entitled to.
- For a flight of 1,500 km or less: you may be entitled to €125 for a delay of less than 2 hours or €250 for a delay of 2 hours or more.
- For an intra-European Union flight of more than 1,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
- For a non-European Union flight between 1,500 and 3,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
- For a non-European Union flight of more than 3,500 km: you may be entitled to €300 for a delay of less than 2 hours or €600 for a delay of more than 4 hours.
Which flights does the EC 261 regulation cover?
With the EC 261 regulation, the European Union protects and compensates passengers affected by a delay, cancellation, or overbooking on their flight. There are two scenarios where the regulation automatically applies.
- Passengers whose arrival airport is located in the European Union can claim compensation for a delay or cancellation, regardless of the nationality of the airline or the destination.
- Passengers departing from a non-European Union country, but whose final destination and airline are located in the European Union.
Strike at Lisbon Airport
The EC 261 regulation states that strikes by airline staff leading to a cancellation or delay may entitle you to compensation. If you find yourself in this situation, you can file a claim with the airline. Note that strikes by airport staff are not covered by the EC 261 regulation and do not entitle you to compensation.
Compensation for a flight delay at Lisbon Airport
If your flight at Lisbon Airport was delayed, you may be entitled to compensation as outlined by the EC 261 regulation. To qualify for this compensation, the regulation requires a delay of more than two hours at a European Union airport.
Please note, the EC 261 regulation only covers flights delayed due to specific conditions (a technical fault or operational issue) for which the airline is responsible. Extraordinary circumstances do not entitle you to compensation.
Claiming compensation for a cancelled flight at Lisbon Airport
A flight cancellation allows you to claim financial compensation from the airline, as provided by the EC 261 regulation. If you wish to claim compensation following a cancellation, it is essential that it occurred less than 14 days before departure. This is because the legislation considers that passengers did not have sufficient time to find an alternative solution.
If your flight is cancelled, the airline may offer you an alternative flight or a full refund of your ticket. If you choose to take the alternative flight, your flat-rate compensation will be calculated based on the flight distance and the estimated delay upon arrival. The compensation amount can be up to €600 per traveller.
Overbooking at Lisbon Airport
If you are affected by overbooking, the EC 261 regulation entitles you to financial compensation. This practice, also known as overbooking, means that the airline has sold more tickets than there are available seats.
Note, you must not be one of the volunteers who agree not to board to be eligible for compensation.
- The compensation amount depends on the length of the journey. For a flight up to 1500 km, you may be entitled to a maximum of €250.
- For a flight between 1500 and 3500 km, you may be entitled to a maximum compensation of €400.
- For an EU flight over 3500 km, the maximum compensation is €400, and €600 for a journey between the European Union and a non-EU country.
What to do in case of a problem during a flight at Lisbon Airport?
A delay, cancellation, or overbooking entitles you to financial compensation as provided by the EC 261 regulation. For your claim, it is advisable to keep the following documents.
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruption at Lisbon Airport
The EC 261 regulation protects travellers who have experienced a delay, cancellation, or overbooking on their flight. To help you receive your compensation, Delayed handles all administrative procedures from start to finish. You just need to send us the supporting documents, and we will manage your claim. All that's left for you is to plan your next trip departing from Lisbon while waiting to receive your compensation.