Venice Marco Polo Airport

Venice is a city like no other in the world. With its canals and centuries-old architecture, it is one of Italy's heritage treasures.

It is also one of the most tourist-heavy cities in the country.

Named after one of the most famous globetrotters, himself a Venetian, Venice Marco Polo Airport is therefore very busy. With over 11 million annual travellers, it is the fourth largest airport in Italy. It offers direct flights to 95 destinations worldwide across 39 different countries.

While the traffic is mainly European, there are also several direct air links with third countries. Among them are several direct flights to the United States, as well as flights to Israel, Turkey, Dubai, Morocco, and more.

What rights do you have at Venice Airport? We're here to help you understand them.

Venice Marco Polo Airport and European regulations

As an Italian airport, Venice Marco Polo is subject to European regulations. These are set by Regulation (EC) No 2004.

In the event of flight disruption, this regulation guarantees you certain rights. These rights come with obligations for the airlines.

Which flights are covered?

Regulation (EC) No 261/2004 applies to:

all flights departing from an airport located within the European Community area (including Switzerland, Norway, and Iceland)
flights to the same community area operated by an airline based there.

If you are travelling to Venice, it will depend on the airline you are flying with, or where you are departing from.

For example:

on an Air France flight (European airline) from Paris-Charles de Gaulle (European airport): you are covered.
on an EasyJet flight (British airline, thus third country) from Berlin Brandenburg (European airport): you are covered.
on a Delta Airlines flight (American airline, thus third country) from New York-JFK (American airport, thus third country): you are not covered.

Your rights under Regulation (EC) No 261/2004

Regulation (EC) No 261/2004 guarantees your rights across Europe. Other national frameworks, such as UK261 in the United Kingdom, may offer similar protections.

Reaching your destination

To board a flight, you must pay for a ticket, have valid documents, and arrive on time for boarding. If you meet these three conditions, the airline must take you to your destination.

In the event of disruption, they are still bound by this obligation. If your flight is cancelled or overbooked, the airline must offer you an alternative flight. If no suitable solution is found, you have the right to cancel your flight with a refund.

Expenses covered in case of flight disruption

If your flight is significantly delayed, you may be entitled to meals and drinks at the airline's expense, subject to conditions.

If you need to wait until the next day for another flight, the airline must again cover your accommodation expenses.

Finally, if you need to notify someone, you can request reimbursement for two phone calls.

Compensation, subject to conditions, in case of disruption

If your flight is delayed, cancelled, or overbooked, you may be entitled to a fixed compensation, subject to conditions.

This depends on the extent of your delay and you must make a claim. The amount ranges from €125 to €600, depending on the type of disruption and the distance travelled by your flight.

Was your flight disrupted? Delayed can help you claim compensation

If your flight was disrupted at Venice Marco Polo Airport, you may be entitled to fixed compensation.

As specialists in air passenger rights, Delayed can assist you in making a claim.