Vienna Airport
With over 25 million passengers expected in 2023, Vienna Airport offers travellers access to numerous global destinations with its three terminals.
Services offered at Vienna Airport
Located 18 km southeast of Vienna, the airport is easily accessible. Use public transport to explore the city's attractions during your stay in Vienna. Secure parking facilities allow you to park your vehicle safely. At Vienna Airport, enjoy free Wi-Fi for everyone to plan your trip while waiting for your flight. The Austrian airport also offers shopping opportunities in its many shops within the terminal. Food enthusiasts can savour a Viennese coffee at one of the airport's restaurants while waiting to depart for their destination.
Your rights as a traveller at Vienna Airport
Flying allows you to explore numerous destinations worldwide. However, disruptions such as a delay, a cancellation or overbooking can affect your journey's quality. The EC 261 regulation enables you to claim compensation if your flight is disrupted. If you meet the necessary conditions, you can submit a compensation claim.
Compensation amounts
The compensation amount following a delay, a cancellation or overbooking on your flight may vary depending on the distance and duration of the journey.
Below are the compensation amounts you may be entitled to.
- For a flight of 1,500 km or less: you may be entitled to €125 for a delay of less than 2 hours or €250 for a delay of 2 hours or more.
- For an intra-European Union flight of more than 1,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
- For a flight outside the European Union between 1,500 and 3,500 km: you may be entitled to €200 for a delay of less than 2 hours or €400 for a delay of 3 hours or more.
- For a flight outside the European Union of more than 3,500 km: you may be entitled to €300 for a delay of less than 2 hours or €600 for a delay of more than 4 hours.
Which flights are covered by Regulation 261/2004?
The EC 261 regulation aims to protect andcompensate travellers who experience a disruption on their flight. This could be a delay, cancellation, or overbooking. There are two scenarios where compensation can be automatically claimed.
- Passengers arriving at an airport within the European Union can claim compensation for a delay or cancellation, regardless of the airline's nationality or destination.
- Passengers from a non-EU country whose final destination and airline are within the European Union.
Your rights in case of a strike at Vienna Airport
The EC 261 regulation covers disruptions such as airline staff strikes. If you were unable to board or your flight was delayed due to a carrier strike, you can claim compensation. Note, airport staff strikes are not covered by EC 261 and do not entitle you to compensation.
Compensation for a flight delay at Vienna Airport
If your flight was delayed, you can claim compensation for the inconvenience caused. The EC 261 regulation states that there must be a delay of more than 2 hours at an EU airport. Passengers can then seek compensation.
Only flights delayed due to specific conditions (a technical fault or operational issue) for which the airline is responsible are eligible for compensation. Note, extraordinary circumstances generally do not entitle you to compensation.
Claiming compensation for a cancelled flight at Vienna Airport
Under the EC 261 regulation, the European Union aims to protect passengers who experience a disruption on their flight. These passengers can therefore claim compensation. To be eligible, the cancellation must occur less than 14 days before departure. The regulation considers that affected passengers did not have enough time to find an alternative solution.
In the event of a cancelled flight, the airline may offer you an alternative flight or a full refund of the ticket. If you choose to take the alternative flight, your fixed compensation will be calculated based on the flight distance and the estimated delay upon arrival. The compensation can be up to €600 per traveller. The compensation amount varies according to the delay duration and flight distance.
Overbooking at Vienna Airport
If you cannot board due to overbooking on your flight at Vienna Airport, you can claimcompensation. Overbooking, also known as overselling , occurs when the airline sells more tickets than available seats on the flight.
Note, you must not be among the volunteers who agree not to board to claim compensation.
- The compensation amount depends on the journey's distance. For a flight up to 1500 km, you may be entitled to a maximum of €250.
- For a flight between 1500 and 3500 km, you may be entitled to a maximum compensation of €400.
- For an EU flight over 3500 km, the maximum compensation is €400, and €600 for a journey between the EU and a non-EU country.
What to do in case of a problem during a flight at Vienna Airport?
In case of a disruption on your flight departing from Vienna, the EC 261 regulation allows you to claim financial compensation . To prepare your claim, keep the documents listed below.
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket
- Boarding pass (email, SMS, or paper)
- Receipts and tickets for purchases made while waiting at the airport
- Request a delay or cancellation certificate from the airline
Delayed assists you in case of flight disruption at Vienna Airport
Delayed and its team support you throughout the year to obtain financial compensation following a disruption on your flight. This could be a delay, a cancellation or overbooking preventing you from boarding. Our team handles everything so you don't have to worry. Simply provide us with all the necessary documents, and we will file the claim. Once you receive your compensation, you can book your next flight from Vienna Airport.