Charleroi Airport
Charleroi Airport is located in the northern part of Charleroi city, 45 km south of Brussels. In 2018, over 8 million passengers used the airport to travel to destinations worldwide through its two terminals. While waiting for your flight, you can explore the treasures of Walloon culture in one of the souvenir shops or restaurants.
Which flights are covered by EC 261 regulation?
The EC 261 regulation provides compensation for travellers whose flights have been cancelled, delayed, or overbooked. The regulation automatically applies in the following cases:
- Passengers departing from an airport located in the European Union can claim compensation, regardless of the airline's nationality or destination.
- Passengers whose final destination and airline are located within the European Union.
What is the compensation amount under EC 261 regulation?
The compensation amount under EC 261 regulation depends on two criteria:
-the distance of the journey;
-the estimated delay duration.
Below are the indicative compensation amounts:
- For a flight within the European Union, compensation ranges from 125 to 400 euros.
- For a flight outside the European Union, compensation ranges from 200 to 600 euros.
Can I claim compensation for strikes at Charleroi Airport?
EC 261 regulation and compensation apply only in the case of an airline staff strike.
Note, no compensation is provided for an airport staff strike.
Can I claim compensation for delays at Charleroi Airport?
If your flight has been delayed by more than three hours at an airport within the European Union, you can submit a compensation claim.
Note, the delay must be due to specific conditions (a technical fault) for which the airline is responsible.
Can I claim compensation for cancellations at Charleroi Airport?
If your flight is cancelled less than 14 days before the departure date, you can receive up to €600 in compensation.
Can I claim compensation for overbooking at Charleroi Airport?
If your flight is overbooked and you are unable to board because your seat is unavailable, you may be entitled to compensation. Note, you must not be one of the volunteers who agree not to board.
Which documents to keep in case of a flight issue at Charleroi Airport?
If your flight has been disrupted, we advise you to keep all the following documents:
- Booking documents: ticket reservation, e-ticket, purchase invoice for the flight ticket.
- Boarding pass (email, SMS, or paper).
- Receipts and tickets related to your purchases while waiting at the airport.
- Request a delay or cancellation certificate from the airline.
Claim compensation with Delayed
Has your flight been delayed, cancelled, or overbooked? EC 261 regulation allows you to claim compensation. Delayed assists you by handling all the administrative procedures on your behalf to obtain your compensation.