Ongoing compensation claim

It is difficult to predict with certainty how long it will take to receive justified compensation. This depends on several factors:

• The evidence you provide to support your compensation claim
• The responsiveness of the airline involved, as well as its legal department
• The time of year when you file your claim

On average, a compensation claim takes about 3 months to be resolved. If the airline involved responds quickly and favorably, you may expect to receive satisfaction in just a few weeks. However, it is sometimes necessary to regularly follow up with airlines to complete the amicable process. In such cases, compensation may only be received after 6 months.

If the airline does not respond favorably to your compensation claim, even though it is fully justified, it is possible to initiate a legal procedure, but the waiting time before receiving the expected compensation then extends considerably (up to 2 years for airlines most reluctant to pay the due compensation).

To best assist you with your compensation claim, Delayed offers several communication channels. You can easily contact us via our LiveChat, or by using our contact form in your client area if you already have an ongoing claim.

It's very simple! Just go to our compensation claim form by clicking on the following link and fill in all the information that will allow us to help you achieve a successful outcome. All the necessary information to complete your compensation claim file will be specified on this page. You can thus submit a compensation claim in just a few minutes, and we will then contact the airline concerned with your flight issue.

We will inform you of the progress of your compensation claim by email and in your client area each time its status changes. If you have not yet received an email, don't worry! This simply means that we have not yet received a response from the airline regarding your claim. However, you can still track the status of your compensation claim by logging into your Delayed account.

According to Regulation (EC) No 261/2004, airlines must reimburse you for all reasonable expenses you had to incur due to a flight issue for which the airline is responsible.

The unforeseen expenses considered "reasonable" in the event of a canceled or delayed flight include:

• Essential expenses, such as food or drinks
• Replacement tickets for another flight
• Costs related to missed hotel reservations (in the case of a flight cancellation) or additional reservations (if your flight is delayed by several hours)
• Transportation costs you must incur if the flight issue requires you to go to a hotel

In France, the statute of limitations for claiming compensation due to a disrupted flight is 5 years, whether it is a canceled, delayed, overbooked flight, or a missed connection. Beyond this period, you will no longer be able to claim compensation from the airline involved in your flight issue.

However, it is important to keep in mind that this statute of limitations applies only to France. Indeed, European Regulation (EC) No 261/2004 has not standardized the deadline for filing a compensation claim across all European countries where it applies. Depending on the country, the statute of limitations for filing a claim can vary from 2 to 10 years.

When you file a compensation claim with Delayed, you have a 14-day period to cancel your claim unless you have clicked on the "waive my right of withdrawal" button, which allows the claim process to start after 7 days. If you are sure you want to cancel your compensation claim, you can consult our terms of service by clicking on this link.

Beyond the legal withdrawal period, Delayed reserves the right to request compensation corresponding to the amount of the service provided until the communication of your decision to withdraw.

However, it is not possible to cancel a compensation claim in three different scenarios:

• It has been more than 14 days since you submitted your compensation claim to us.
• You have waived your right of withdrawal by clicking on the "waive my right of withdrawal" button.
• You have already received a favorable response from the airline.

In any case, we respect your decision and are sorry to see you go.

To update your personal information on Delayed, contact us directly through our LiveChat or via the contact form located in your client area. Our team will then update your personal information according to your request.

To determine if you are entitled to compensation after a delayed, canceled, or overbooked flight, we invite you to take the eligibility test available on our website. Free and quick to complete, this test will also inform you of the compensation amount you could receive if applicable.

Depending on the specific criteria of different flight disruption cases (delay, cancellation, overbooking), you may be entitled to compensation ranging from €250 to €600, in accordance with Regulation (EC) No 261/2004 on air passenger rights. 

To benefit from Delayed's assistance in case of a flight issue, simply fill out our compensation claim form by following the indicated steps. You will be asked to provide your personal information and specify the various circumstances regarding your canceled or delayed flight, so that we can assist you appropriately. If you have doubts or questions while filling out our contact form, consider using our LiveChat to let us know and receive a quick response.

This depends on certain eligibility conditions, but indeed, you have the right to claim compensation in addition to the airline's refund in the event of a flight cancellation.

If the flight cancellation occurred less than 14 days before your departure and you were not offered a replacement flight, you are eligible for compensation.

The situation is the same in cases of overbooking, if you are denied boarding for your flight. You can refuse the replacement flight offered by the airline and choose to be refunded before considering a compensation claim thereafter.

Carefully read all documents provided to you at the time of your flight cancellation, including the fine print. Some airlines condition the refund of tickets on the signing of a waiver of your right to compensation.

To be successfully processed, a compensation claim must be accompanied by a certain number of documents. If we do not have all the necessary documents, we will be forced to close your compensation claim.

However, it can be reopened at any time after all the required documents have been submitted.

Not at all! If legal proceedings are necessary to secure your compensation, they will be initiated without any additional costs.

We cover all expenses associated with the legal actions undertaken, including attorney fees and general court costs. Our service fees will only be charged if the court's decision is in your favor and you receive your compensation.

In this case, we will deduct the legal action fees and case management fees from the total amount of your compensation, up to a maximum of 50% of the amount obtained.

No, it is not necessary. Our lawyers will represent your rights.

It is not necessary to file a compensation claim for each passenger if you were traveling in a group when you encountered the flight issue. To simplify the compensation claim process as much as possible, we do accept group claims as long as we have the necessary documents for each person in the group.

If you incurred unexpected expenses due to a delayed or canceled flight, airlines are obliged to reimburse you for them, in accordance with Regulation (EC) No 261/2004. However, in addition to the reimbursement of these additional expenses, you can also claim compensation for the expenses incurred if they exceed €100. To benefit from this, you must provide proof of your additional expenses to validate the legitimacy of your compensation claim.

It is not possible to submit multiple compensation claims for the same flight issue. If you initiate a second claim for the same flight disruption, our system will automatically detect it as a duplicate of the previous one and it will be closed. However, your first claim will remain active and our team will continue to handle it with the utmost care. 

If you no longer wish to receive marketing emails from us, simply click on the "unsubscribe" link located at the bottom of each email. This link will open a page where you can confirm your desire to unsubscribe from our marketing emails.

If the airline involved in your flight issue decides to contact you after receiving the compensation claim we submitted, do not comply with their demands. They may try to offer you an alternative form of compensation to avoid paying the compensation you are entitled to. This initiative can be seen as evidence that the airline acknowledges its responsibility for your flight disruption. Therefore, do not give in to their requests and contact us as soon as possible via our LiveChat or the contact form in your client area. This way, you can be advised by one of our experts.

Flight issues encountered by air travelers can be very varied, and it is possible that your flight disruption is not listed on our site. In this case, we invite you to try our eligibility checker, so you can immediately find out if you are eligible for compensation.

At Delayed, we process compensation claims as we receive them. Airlines sometimes have a different approach, which can explain why some cases receive a response later than others. Rest assured, your compensation claim has not been forgotten! Our team is handling it carefully and regularly follows up with the airline to obtain a response as soon as possible.

Weather conditions depend on numerous parameters specific to each airport and aircraft. It is possible that the airline mistakenly justified the issue with adverse weather conditions. Our verification system considers all parameters that could impact a flight issue. To ensure whether your flight is compensable or not, click here.

Following a flight disruption, an airline may offer travelers a voucher or miles as compensation for the inconvenience caused by the disruption. However, the airline must first ask for your signature to obtain your consent. If this is not the case, then you are entitled to request compensation.

Sometimes, the issuance of a voucher by airlines is conditioned upon the signing of a document obliging you to waive your rights to compensation. To avoid this situation, carefully read all documents provided by the airline, especially the fine print, which often contains very important details.

Airlines are permitted, under Regulation (EC) No 261/2004, to reduce the compensation amount by half if they have offered passengers a replacement flight meeting the following conditions:

• The same destination
• Arrival less than 2 hours after the originally scheduled arrival time

The condition related to arrival time may vary depending on the flight distance:

• Less than 2 hours for all flights under 1,500 km
• Less than 3 hours for flights within Europe over 1,500 km and flights outside Europe between 1,500 and 3,500 km
• Less than 4 hours for flights outside Europe over 3,500 km

Delayed is committed to responding to each inquiry as quickly as possible. However, the high volume of requests we handle does not allow us to respond as swiftly as we would like to each one. We apologize for this. Please feel free to use our LiveChat for any inquiries requiring an immediate response.

Sometimes, a compensation claim process can take time to conclude. This is due to several factors beyond the control of the Delayed team:

• The airline takes time to respond despite our follow-ups.
• The number of claims is very high.
• Legal proceedings are underway in the case of an unjustified rejection of your compensation claim.

We do not have control over these various factors that can affect the duration of the claim process. However, we renew our commitment to do everything possible to help you obtain your compensation as quickly as possible.

When you use Delayed, your compensation claim is evaluated by our legal team to determine its eligibility. If all the conditions are not met for your claim to be legally defensible, it may be rejected by our legal department. The most common reasons cited are as follows:

• Some required documents are missing
• The airline's responsibility for your flight disruption has not been established
• The airline has already taken appropriate measures to reimburse you in accordance with Regulation (EC) No 261/2004

You can only receive compensation for your additional expenses if you provide all the proof documents indicating that these unforeseen costs indeed occurred. These may include receipts, invoices, bank statements, or any other official document specifying the amount of additional expenses incurred, as well as the time and date of the various payments. All these elements will serve as proof of your unforeseen expenses that the concerned airline cannot contest.

Reimbursement for your additional expenses due to a flight issue is contingent upon including all documents proving the existence of these unforeseen costs in your compensation claim file. You will also need to specify the approximate total amount of your additional expenses when submitting your compensation claim.

Of course! Filing a lawsuit against an airline does not prevent you from traveling with them in the future.

If you forget your password, you can always reset it to regain access to your Delayed account. The password reset process is similar to most accounts. You will need to click on a link that will take you to a page where you can enter the email address associated with your account. The email you receive will contain a link that allows you to reset your password. If you do not receive the reset email, please check your spam folder.

If the airline does not respond to our requests within 2 months despite repeated calls, we forward your compensation claim to our legal team to determine the best course of action. Most often, this involves initiating legal action against the airline.

If the airline involved in your flight disruption wrongly rejects your claim despite your eligibility for compensation, we will contact our legal department to consider the possibility of initiating legal proceedings against the airline. This process takes longer than a standard amicable procedure, and we will keep you informed of the progress of your request. In the meantime, you will owe us nothing, as our service fees only apply if we succeed in obtaining the expected compensation for you.

Sometimes an airline may reject a compensation claim without providing a specific reason for its refusal. If your claim is rejected by the airline without any particular reason, we consider that it has not responded. Our legal team will then take charge of your request to assess the legal remedies that can be implemented to help you obtain your compensation.